Privacy Policy

Thank you for visiting this website (“Website”), which is brought to you by Crown Paints Limited (“Crown Paints”). This Privacy Policy tells you how we collect, use and disclose personally identifiable information that you provide to us, e.g. as a visitor on this Website, a customer or a supplier. This Privacy Policy is incorporated into and forms part of the terms and conditions which apply to your use of the Crown Paints’ Website

If you apply for one of our vacancies published on the Website, specific information about personal information will be provided during the application process.



1.1. Crown Paints collect information about you when you use the Website and/or contact us whether by email, telephone, post or otherwise. Most commonly the information is collected when you complete and submit on-line forms (for example, "contact us" forms), subscribe for marketing materials or newsletters and when you provide your details during the contact Crown Paints have with you as a current or potential customer/supplier or as a contact person at such customer/supplier.

1.2. The information may include your name, business address, job title, telephone number and email address and information on services or products that you or your organisation has asked to be provided or will deliver to us. For customers and suppliers Crown Paints will in addition process relevant billing details, e.g. VAT number, together with purchase/delivery history.

1.3. Crown Paints may use "cookies" to collect information about your visit(s) to the Website via your IP address.

1.4. Crown Paints may collect additional information throughout the period where Crown Paints have a business relationship with you or the organisation that you are working for and may notify you in other ways than in this Privacy Policy about eventual processing of personal information.



2.1. Crown Paints use the information collected via our Website to provide the services you have requested, e.g. to send you marketing materials, newsletters or answering requests in “contact us” forms. Crown Paints also use personal information to send marketing materials and newsletters when the information is provided to us in campaign materials, during exhibitions or if you otherwise have asked to be provided with these services.

2.2. Crown Paints use information about customers or suppliers and you as the contact person in order to provide services or products which your organisation has ordered from us or is going to deliver as a supplier. Crown Paints will from time to time also use such information, including for potential customers, for purposes such as offering other products or services, to send customer satisfaction surveys or to establish a new business relationship with you or your organisation.

2.3. Crown Paints is owned by the Hempel Group and will share information with relevant affiliates in the Hempel Group for internal administrative purposes. Such transfer is e.g. taking place when necessary for the production or delivery of ordered products and services, when a Hempel company is handling marketing activities on behalf of other Hempel companies and when necessary for the provision of support services from an internal Hempel IT-Servicedesk.

2.4. Crown Paints will also share information with external parties when relevant for the specific services. Most commonly, it will be when an external agency is handling marketing activities or customer satisfaction surveys on our behalf, as part of the delivery of necessary IT services such as data hosting or if delivery of products is handled by an external freight company. 

2.5 These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.  This includes:

2.5.1     Google analytics for website analytics:  Data is stored for up to five years and more on this may be found within our cookies policy

2.5.2     Campaign Monitor for newsletters: Please note that you may unsubscribe from our Crown Paints newsletter at any time using the following link:

2.5.3 Our social channels:


Crown may from time to time use Facebook Advertising, Facebook Pixel Re-Marketing, and communications. This tool allows Crown to understand and deliver ads and make them more relevant to you. The collected data remains anonymous and Crown cannot see the personal data of any individual user.

However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy found under: Facebook has ultimate control of the  information gathered through Facebook Advertising, Facebook Pixel Re-Marketing, and communications. You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account.

Twitter: ( ( (

2.5.4 Google Tag Manager for code snipped management

2.5.5 Hotjar for Visitor Session and feedback tool

2.5.6 Paypal for Customer payment service

2.5.7 Site core - Content Management System

2.5.8 uCommerce Product Inventory System

2.5.9 New Relic - server performance monitoring

2.5.10 Octopus - Release deployment software

2.5.11 Google Map - website stockist locator

2.5.12 Coheasio/Sentia Group - Managing hosting infrastructure 

2.5.13 Demys Intellectual Property and Domain Management

2.5.14 Sap Internal Customer Relationship management system

2.5.15 Web Method - System Integration Server

2.6  If you order products or services from our Website(s), we will use personal data to fulfil your orders.  The payment card details that you submit will not be stored by Crown Paints, but instead be input directly into the payment gateway of our external payment provider(s), Paypal.  Please visit the website of our payment provider(s) to review their terms of business and privacy policy in respect such payments.

2.7. For the above mentioned purposes, the information may be transferred to countries outside the European Economic Area (“EEA”) which is not deemed to secure an adequate level of protection of your personal data. Crown Paints and the Hempel Group have however entered into agreements with group companies or suppliers outside the EEA which secure that the personal data is treated by those parties in a way that is consistent with and respects European laws on data protection.



3.1. Crown Paints register how you navigate around this Website, so Crown Paints can become smarter as to how the Website is used. The information is only used to improve the Websites’ content and functionalities and Crown Paints receive the information with the help of a file called a “cookie”. A cookie is a text file that is sent to your browser from our Website and saved on your computer, phone or whichever device you use to access the internet. Cookies have many uses, but basically, they are used to save information about your activity on the internet.

3.2. In addition to  Crown Paints’ own cookies, Crown Paints work with reputable companies to help us analyse how the Website is used, and to optimize our Website to deliver the best possible experience. Crown Paints achieve this through use of Google Analytics which is a service provided by Google, Inc. in the USA. Google Analytics uses cookies to help us analyse how users use our Website. Google will use this information for the purpose of examining the use of our Website, compiling reports for us on Website activity and providing other services relating to Website activity and Internet usage. You can opt-out of Google Analytics by visiting

3.3  This Website uses the following types of cookies:

3.3.1 Essential Cookies – are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our Website.

3.3.2 Performance cookies – are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our Website.

3.3.3 Functionality cookies – used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our Website.

3.3.4 Targeting/advertising cookies – used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our Website.

3.4. Cookies delete themselves after a certain number of months (can vary), but are automatically updated when you visit the Website again.

3.5. You can use the settings within your browser to control and delete cookies that are set on your computer. However, please be aware that if you set your browser to reject cookies, you may not be able to enjoy all of the features on the Website.



4.1. Crown Paints processes your personal information with your consent when you have subscribed for marketing materials and newsletters, typically provided by you in online forms on our Website or in campaign materials. You may at any time withdraw consent to receive marketing materials or newsletters. This will typically be possible in an unsubscribe functionality in the footer of marketing emails. Otherwise you can always unsubscribe by sending an e-mail to

4.2 Where allowed, Crown Paints may also send marketing materials / customer satisfaction surveys or contact you in order to establish or continue a business relationship with the organisation you are working for. Crown Paints will only process your personal data when Crown Paints deem to pursue a legitimate interest in doing this and your fundamental rights do not override such interest, e.g. if you are a contact person at our customer or potential customer and Crown Paints believe the communication is relevant for the organisation you are working for.

4.3. Crown Paints processes personal information about you if you are a customer or supplier when it is necessary to fulfil the contract that Crown Paints has entered into with you. If you are a contact person at our customer/supplier, Crown Paints will typically also process personal information about you in order to fulfil such a contract. Crown Paints does not ask for your consent to process personal data when it is necessary to manage such a customer relationship. Crown Paints does not believe that  this method of processing disadvantages you in any way.

4.4. Processing of billing information such as VAT number and purchase/delivery history is needed to comply with legal obligations relating to tax and book keeping legislation etc.

4.5. You consent to the use of cookies by continuing to use our Website.



5.1. Crown Paints has implemented appropriate organizational and technical security measures to protect your personal data. Crown Paints stores personal data on servers  located in secured facilities, and our security measures are evaluated on an ongoing basis. Your personal data is, among other measures, protected by antivirus software and firewalls.

5.2. Only employees with a work related need will have access to your personal data and Crown Paints secures that the eventual third party service providers with access to data are under strict confidentiality obligations.

5.3. Transmission of information via the internet is unfortunately not completely secure. Although Crown Paints does its best to protect your data once it is received, Crown Paints cannot guarantee the security of your data transmitted via the internet, e.g. through this Website. Any transmission is therefore at your own risk. 



6.1 Crown Paints may provide links to other websites which Crown Paints believe may be of interest to you. Please be aware that Crown Paints is not responsible for the content or privacy practices of such other websites. Crown Paints encourages its users to be aware when they leave the Crown Paints Website and to read the privacy statements of any other website that collects your personal information.



7.1. Crown Paints will not keep the information in its systems for any longer than is necessary for us to meet the purpose of holding that information.

7.2. You have at any time the right to request a copy of the personal data that Crown Paints hold about you or to object to the processing of such data.

7.3. If you have any questions about privacy or wish to exercise any of the above mentioned rights, please send an e-mail to

Alternatively, please write to us at:

Paint Talk

Crown Paints Limited

Crown House

Hollins Road



BB3 0BG or telephone us on 0330 0240281



8.1. Crown Paints may update this Privacy Policy at any time.  Any new version will be made available on this Website.